Effective Date: August 1, 2025
1. Introduction
Welcome to Clinical Clear ("we," "us," "our"). We are committed to connecting individuals with clinical research opportunities while protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, clinicalclear.com, and associated services (collectively, the "Services").
Your privacy is paramount, especially when it involves sensitive health information. This policy is designed to be transparent and to help you understand your rights. By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
To match you with appropriate clinical trials, we collect information that you voluntarily provide and information that is collected automatically.
• Personal and Contact Information: This includes your name, email address, phone number, and mailing address.
• Demographic Information: We may ask for your date of birth, gender, race, and ethnicity to match you with studies that have specific participant requirements.
• Health and Medical Information: This is the most sensitive information we collect. It may include your medical conditions, health history, medications, treatments, and lifestyle information (e.g., smoking status). This type of information is considered Protected Health Information (PHI) under the U.S. Health Insurance Portability and Accountability Act (HIPAA).
• Technical Information: When you visit our website, we automatically collect certain information, such as your IP address, browser type, device information, and browsing activity. This is done through cookies and similar technologies.
3. How We Use Your Information
Our primary goal is to help you find relevant clinical trials. We use your information to:
• Match You with Clinical Trials: We use your demographic and health information to identify research studies for which you may be eligible.
• Communicate With You: We use your contact information to send you information about potential trial matches, provide updates about our Services, and respond to your inquiries.
• Improve Our Services: We analyze user data and website usage to improve our platform’s functionality, user experience, and matching algorithms.
• De-identified Data for Research: We may de-identify your information (a process that removes details that could identify you) and aggregate it for research purposes to understand health trends and improve clinical trial recruitment processes.
4. How We Share and Disclose Your Information
We do not sell your personal information. We only share your information in the following circumstances and with robust safeguards in place:
• With Your Explicit Consent for Trial Matching: We will only share your identifiable health and contact information with specific clinical research sites or study sponsors after you have reviewed a potential trial match and have given us your explicit authorization to do so. Before we share your information for this purpose, you will be asked to provide an authorization that details exactly what information will be shared and with whom.
• To Our Service Providers: We work with third-party companies that help us operate our Services (e.g., cloud hosting, data security, email delivery). These partners are contractually bound to protect your information and are prohibited from using it for any purpose other than providing services to us. They are also required to be HIPAA compliant where applicable.
• For Legal and Safety Reasons: We may disclose your information if required by law, such as in response to a subpoena, court order, or other valid legal process. We may also share information if we believe it is necessary to protect the safety, rights, or property of Clinical Clear, our users, or the public.
5. HIPAA and Your Protected Health Information (PHI)
Clinical Clear is committed to protecting the privacy and security of your PHI and operates in a manner compliant with HIPAA.
• Our Role: Under HIPAA, we are considered a "business associate" to healthcare providers and research institutions. As such, we are legally required to implement administrative, physical, and technical safeguards to protect your PHI from unauthorized access, use, or disclosure.
• Your Authorization: We will not use or disclose your PHI for any purpose not listed in this policy without your specific written authorization. You have the right to revoke this authorization at any time by contacting us, although such a revocation will not affect any actions we have already taken in reliance on your prior authorization.
6. Your Rights and Choices
You have control over your personal information. You have the right to:
• Access and Correct Your Information: You can log into your account at any time to review and update your profile information. You may also request a copy of the personal information we hold about you.
• Request Deletion: You may request the deletion of your account and personal information. We will honor your request, subject to certain exceptions, such as our need to retain information to comply with legal obligations.
• Opt-Out of Communications: You can unsubscribe from our non-essential email communications at any time by clicking the "unsubscribe" link in the footer of our emails.
• Cookie Controls: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These include:
• Right to Know: The right to know what personal information we have collected about you, including the categories of information, the sources from which it is collected, the purpose for collecting it, and the categories of third parties to whom we disclose it.
• Right to Delete: The right to request the deletion of your personal information, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: We do not "sell" or "share" (for cross-context behavioral advertising) your personal information as those terms are defined under the CCPA/CPRA.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information. Please note that we only use your sensitive information (such as health data) for the purpose of providing the Services you request (i.e., matching you with clinical trials), which is a permitted business purpose under the CCPA/CPRA.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
7. Data Security and Retention
We implement and maintain robust administrative, physical, and technical security measures to protect your information from unauthorized access, loss, misuse, and alteration. These measures include data encryption, access controls, and regular security assessments.
We retain your personal information for as long as your account is active or as needed to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
8. Children's Privacy
Our Services are not intended for or directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information without your consent, please contact us immediately, and we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer:
Clinical Clear Privacy Officer 199 S Monte Vista Ave, St 2, San Dimas, California, 91773. Email: info@clinicalclear.com Phone: +12133765307
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Disclaimer: Clinical Clear is not a sponsor of clinical trials. All studies are approved by an independent ethics committee (IRB/IEC). Compensation is provided for time and travel where permitted by law. Participation is always voluntary, and you may withdraw at any time.